Effective Date: 12/13/2024

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Vivo Salon & Spa (referred to as "we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, book appointments, or engage with our services.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information:

• Name

• Contact details (email address, phone number, mailing address)

• Payment information (credit/debit card details or other billing information)

• Appointment details and preferences

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1.2 Non-Personal Information:

• Browser type and version

• IP address

• Pages visited on our website

• Duration and frequency of visits

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1.3 Cookies: We use cookies to enhance your browsing experience, analyze site traffic, and tailor content to your preferences. You can disable cookies in your browser settings, but some website features may not function properly.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm appointments

• To process payments and provide receipts

• To send you updates, promotions, and special offers (only if you opt-in)

• To improve our website and customer experience

• To comply with legal obligations

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Payment processing providers to complete transactions

• Service providers assisting with website maintenance, data storage, and marketing

• Legal authorities if required by law or to protect our rights and property

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4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission or storage is 100% secure. By using our website, you acknowledge this risk.

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5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request the deletion of your personal information, subject to legal and operational requirements.

• Opt-Out: Unsubscribe from promotional communications.

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To exercise these rights, please contact us at [insert email address].

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6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.

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7. Children's Privacy

Our website and services are not directed toward individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to remove it.

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8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

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Vivo Salon & Spa
1718 Manhattan Drive
Waukesha, WI 53186

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(262) 875-5419

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By using our website or services, you agree to this Privacy Policy.